By: William Forbes
Erie Insurance recently received the highest ranking in Customer Satisfaction for their auto insurance purchase experience. As an agency that proudly represents Erie, we couldn't agree more with the ranking. Our clients tell us all the time how happy they are with Erie - the product, customer support, and claims management.
Check out Erie's press release below for more information on the ranking:
Erie Insurance Earns Top Ranking in J.D. Power Insurance
(Erie, Pa.) May 3, 2017 – For the fifth year in a row, Erie Insurance received the highest ranking in Customer Satisfaction with the Auto Insurance Purchase Experience in the J.D. Power Insurance Shopping Study. In 2017, Erie Insurance received a score of 879 out of 1,000.
“In this digital age, we strive to provide our agents with the right tools to reach customers in ways they prefer and expect, but still reflect our hallmark of service,” said Tim NeCastro, president and CEO of Erie Insurance. “A customer might start an insurance search online, but we believe it should end with a handshake.”
The Insurance Shopping Study provides a detailed look at the customer experience in shopping for a new auto insurance policy. It explores what prompts someone to shop for insurance and which factors contribute to the purchase decision. Three factors were measured to determine overall satisfaction. They are, in order of importance: price, distribution channel and policy offerings.
(Link to release on Erie's site: https://www.erieinsurance.com/news-room/press-releases/2017/jd-power-2017)