One word. Amazing! Often we look for questions answered quickly, they are fast with responses and friendly as well. We've been with other insurance companies over 20 years then one day we heard "Forbes Insurance," my husband who doesn't like to change made THE decision one day and the rest was history. Best decision we ever made!!! We've never been this close to an Ins. Agent. Keep up the good work and thank you for all you do!

Eun Brown, customer since 2012

Fast return emails, and cheap for decent insurance. I can talk to an actual human, not a half hour of machines.

Daniel Kehle, customer since 2017

Great response to questions. Informative guidance to help us make decisions. Wonderful personality from all.

Customer since 2008

Doing a great job. Thanks!

Jerome Forbes, customer since 2012

We recommend Forbes ALL THE TIME!!!!!! We think you guys are fantastic. Not only are prices affordable but the customer service provided cannot be beat. The response times are ridiculously quick and we love that most business can be conducted via email which saves so much precious time. Keep doing what you're doing and we'll keep recommending Forbes!!!

Vito Mele, customer since 2017

I really appreciate how fast I get a response on my questions. I also appreciate the commitment William puts towards his customers!

Sarah Bartra, customer since 2012

I've always had good response when I tried to contact your office and my calls were returned as soon as possible. Unfortunately for me I've had several claims but fortunately for me I had Erie Insurance and the claims were taken care of right away without any problems or hassle.

Customer since 2010

Your office is very helpful, quick to solve any problems, honest, and courteous.

Beth McCormick, customer since 2012

I believe, that you worked hard to find us a more affordable business insurance policy and put the effort that was required to solve our problem. So far, you have been quick to supply certificates that we have needed, and have done so with a smile. Thanks Joe

Joe Verna, customer since 2017

Quick response and no question is too minor to answer.

Elizabeth Ely, customer since 2010

Returns phone calls and emails very quickly. Nicole helped me with a payment issue I had and went above and beyond.

Kathy Williams, customer since 2013

It is you and your staff. Always quick to respond and very helpful. Very pleasant to talk to.

Lisa Buszko, customer since 2013

Loved the “service with a smile” and the time you took to answer all our crazy questions. It was important that we got comparable coverage and you made that happen. Thank you!

Customer since 2018

The customer service provided while I was getting an estimate on Home and Auto was the highest level I had ever received from an insurance agency, the rates turned out to be very competitive and we have been very impressed with Forbes agency. Thank you and look forward to years of doing business together.

Richard Benya, customer since 2018

Prompt service and great rates.

Customer since 2018

I always appreciate your attention to detail and how quickly you respond to my phone calls or emails. I feel like when I call you know who I am, I’m not just a number. Thank you!

Amy Bartra, customer since 2012

Love working with the Forbes Agency, they're responsive and caring.

Julie Freeman, customer since 2009

Coming back from Knoebel’s Grove, a deer jumped out in front of my car from very high dried grass in July of 2016. I reported the accident to William and in no time at all everything was taken care of, the claims rep. came and looked it over and saw the deer hair still on car and in no time the parts arrived at the body shop near Mt Carmel and the car was finished and looked beautiful.

Customer since 2006

William is an awesome, great guy who works with you to get the best insurance for your needs at the best price! They work quick and know who you are, not just another policy number.

Customer since 2013

Forbes provides great rates and great service. They provide the information to choose the policy that meets your needs.

Marita Scheibe, customer since 2016

I can stop by his office and he is always helpful!

Tammy Fisher, customer since 2015

It is a comfort knowing that you are there.

Thomas Lewis, customer since 2013

I love this agency. I feel like I am kept in the loop and if I am eligible for discounts , they are done for me. I have shopped around and I have not found a more affordable insurance. When and if I ever email with any questions I get a response that day if not within minutes. I am very pleased.

Jessica Montalvo, customer since 2008

We appreciate your quick, friendly, kind service. I call for a certificate of insurance and it's done within minutes.

Jody Ink, customer since 2012

Everyone is nice and quick to respond with answers.

Gregory Cunningham, customer since 2014

I can always count on William Forbes to answer my questions right away. His knowledge and expertise makes me feel confident with my decision to use Erie Insurance.

Megan Crum, customer since 2011

William & Nicole make a fantastic team in serving all our insurance needs. They are always responsive, professional, friendly and provide sound/cost effective recommendations. My wife & I strongly recommend The Forbes Insurance Agency!!! Very Truly, Mike & Janet Philion

Michael Philion, customer since 2010

You are easy to deal with, not pushy in anyway, good advice and competitive pricing. That’s why I’ve been dealing with them for years.

Terry Grills, customer since 2014

Bill is great! Always responds quickly and is very helpful! Would definitely recommend!

Brittany Franks, customer since 2007

You take the time to get it right.

John Hums, customer since 2017

Bill has always looked out for our best interest . Answers problems right away.

Customer since 2008

Answers our questions quickly and directly, without making every conversation a "sales pitch." Thank you.

Customer since 2010

Nicole was a pleasure to work with. Fast responses, answered all my questions so that the information was easy to understand. She was always available and happy to provide answers when needed. Our move to Erie couldn't have been easier and everything went smoothly. Thank you!

Customer since 2018

My wife, myself, and now my mother-in-law have used Forbes for 10 or 12 years. We love their friendly service when calling in with questions or changes in coverages, etc. A great place for our insurance needs.

Harlan Gustafson, customer since 2007

Service is exceptional and the Forbes Insurance crew is always there to help. We have multiple policies with them and no intention of ever changing insurance companies.

Customer since 2006

Forbes Insurance is always very helpful, and you get a smile with your service. A great place to do your insurance business.

Rock Mack, customer since 2015

William is always very responsive, and competitive on pricing.

Customer since 2017

We have used Bill Forbes insurance company for our business insurance and our personal home & auto insurance for many years. They always take care of anything I need promptly and professionally. I highly recommend Forbes Insurance for all your insurance needs!

Nancy Faretty, customer since 2014

They do a good job and always answer questions promptly. And they always have time to talk to you if you have any questions or concerns. I recommend them highly.

Customer since 2007

Courteous and friendly.

Customer since 2014

Real people. Fast service. Great results.

Customer since 2017

We have multiple policies with Forbes. William and Nicole are fantastic to work with and we appreciate how helpful and thorough they are with all of our insurance needs! They make everything so easy and are a pleasure to speak to and work with!

Loretta Slawter, customer since 2013

Great prices and top notch customer service. William and his staff are very responsive, knowledegable and professional. I would recommend Forbes Insurance to anyone!

John Leshinski, customer since 2008

Have not had any issues since beginning with you.

Gregory Sciandra, customer since 2016

Service very quick and handles our business and personal questions fast.

Gary, customer since 2017

LOVE your customer service!!!

Cathy Silva, customer since 2018

I always have my questions answered in a professional manner. They make you feel right at home in talking with them about your insurance needs and are very helpful. I would recommend them to any of my friends.

Vince Mitsky, customer since 2017

Very professional and efficient.

Eduart Halaga, customer since 2018

Friendly, courteous service. Always takes time to help. Always has quick response time. William Forbes is a good man!

Customer since 2007

I can always count on a quick response if I need anything, thank you.

Kimberly Vattimo, customer since 2017

You are always available to talk to and answer all my questions within a timely manner. Thank you!

Juli Dale, customer since 2007

Good service and good rates.

Customer since 2017

Awesome service and great dedication to commitment on my insurance policies!!

Raul Rodriguez, customer since 2007

Very fast response. Very professional. Amazing customer care.

Maria Silva, customer since 2018

Always helpful. Never pushy.

Customer since 2016

Forbes Insurance is always responsive and helpful. I can depend on their products and their guidance. A company with integrity! Dr Sandy Griffin

Sandra Griffin, customer since 2014

My family and I feel like you provide excellent response time, have been quick to meet our needs, and you provide the service and value we look for in a strong insurance agency. Thank you!

Kevin Wynant, customer since 2010

I switched to Erie from my previous insurance company because of the money I would be saving. I stay because of the incredible customer service that I receive from Forbes!

Ryan Hoffman, customer since 2010


John(Jack) Schlack, customer since 2016

Always have or get the answers to questions. Prompt response to requests.

Customer since 2009

The service that you provide was excellent and professional. I was able to get an Erie Auto Policy with excellent insurance coverage at a competitive cost and an annual premium.

Customer since 2017

Made us feel like friends not just customers.

John Hums, customer since 2017

Mr. Forbes has been excellent to work with

Ryan Swartz, customer since 2018

I’m new to the company, they treated me very clearly and assisted me in all my questions and they have been great so far.

Raymond Bowman, customer since 2018

Personal answer the phone when I call and respond quickly.

Regan Sarmento, customer since 2018

Great customer service.

Customer since 2006

Superior customer service & prompt return calls.

William Waters, customer since 2010

William - I appreciate that you remember me every time I call and you always have time to answer my questions. You also get back to me with an answer if you need to do a little research first. Much appreciated! Jennifer

Customer since 2002

Always available to answer questions, courteous, prompt and professional.

Anthony Vattimo, customer since 2017

We have continued to refer friend's and family to Forbes they Are always there to assist with questions / concerns thanks again

Customer since 2009

Having moved from another state and needing to learn the Pennsylvania insurance requirements, Bill and the agency personnel made it easy and quick. Also, the personal availability and insurance values were great!.

Lawrence Piet, customer since 2014

Explain everything and most things are done over the phone or by computer. Making things easy.

Jill Dechert, customer since 2014

Very customer service oriented helping me with my payments and seems to go out of your way to help me with my problems thx

Drew Madden, customer since 2010

Thank you for taking great care of us on our insurance. You and your team at ERIE Insurance have been wonderful to work with.

Raul Rodriguez, customer since 2007

Prompt responses for COI's. Always warm and friendly, professional interactions with this agency.

Customer since 2015

We stay with Erie Insurance because we know they will take care of us and are genuinely interested in the welfare of their customers.

Customer since 2007

Good customer service and good pricing

John Kline, customer since 2016

Efficient, professional. helpful, and friendly.

Customer since 2014

You guys were great quick response and great rates made the process super easy without even having to leave my house

Jerod Silva, customer since 2018

Best insurance I’ve ever had and I’ve belonged to 4 other insurance companies. Calling in is always easy; talking to the secretary very nice and informative. I’m always impressed by their timely manner in which they email me back or call me back.

Greta Detrano, customer since 2015

Prompt response Good price Very friendly Helpful feedback

Nick Franchitti, customer since 2018

Answers always within 24 hours.

John McCann, customer since 2011

I have been with William and known him for many years. He is a wonderful person and a fantastic agent. He will go out of his way to help you in any way possible. Great person and excellent agent. I highly recommend he as a person and his agency. Top grade !!

Bruce Wanzie, customer since 1975

I had issues with a previous insurance company and called several agencies to inquire about pricing. You were the one and only to return my call. I could not be happier that you did. While I haven't had any major issues with insurance, the few questions I have had were answered quickly and, I believe, honestly. Every time I have visited the office everyone has been friendly and helpful.

Creswell Jeffrey, customer since 2010

Very responsive to my questions and needs. I felt like all representatives were personal in a way that I didn't just feel like another customer. I felt like I was heard! Thank you!

Customer since 2017

Friendly and quick responses to all our questions and needs.

Customer since 2014

Will has always been quick to respond and very accommodating.

Robert Cannon, customer since 2009

Both you & your wife were very nice, courteous, professional, etc. All my questions were answered. I am quite pleased my son recommended your agency to us.

Margaret Coleman, customer since 2018

You & your wife are always very helpful & get info back to us quickly which is appreciated. Keep up the great work!

Customer since 2008

Great service and value.

Erin Schiller, customer since 2010

Couldn't be easier to work with. Communication is super fast whether it's through email or a phone call. One less thing in my life to worry about.

William McAfee, customer since 2009

Very prompt in returning calls when we have any questions. Wish you were closer to our area.

Eugene Osborne, customer since 2008

Courteous, kind, helpful, explain information, answer follow up questions without reservation, look at the most economical method when formulating an insurance policy, nice people.

Customer since 2008

Always helpful whenever we have questions. Great service every time!!

Patricia Slawko, customer since 2011

You are always willing to work with me if my payment is late and are always very friendly and understanding.

Linda Hall, customer since 2016

Responds to questions or needs promptly.

Richard Meckes, customer since 2012

The Forbes Insurance Agency is a customer friendly office. They took care of all my questions giving me the best possible insurance for my home and my autos. We are thoroughly satisfied with them.

Marguerite Delpercio, customer since 2018

We receive quick, great service. Have no problems or complaints with Forbes Insurance.

Customer since 2011

You guys have been excellent. You were a big help in following up with me and making sure our policies were updated with our recent move.

Customer since 2013

It's easy to meet with you in person when necessary, and telephone follow up by Nicole is always prompt and pleasant.

Customer since 2013

Prompt quotes and service...

Customer since 2007

We love dealing with a local business! William always has the answers and quotes right away. His office always respond to calls and emails promptly.

Rene Mathews, customer since 2007

Offered great customer service!

Brenda Shirk, customer since 2016

You always take the time to answer and assist me with any questions that I may have along the way. I also appreciate your prompt response after I reach out to you.

Customer since 2010

Excellent service.

Customer since 2018

Great service and great rates.

Customer since 2018

Took the time to see what we needed and then got us a great price!

Customer since 2018

 I have been a client of the Forbes Insurance Agency for 5 years since retiring to the Elverson area. I have found Bill and his gal Nicole to be most attentive, informative and prompt to respond to any questions or concerns I have. I couldn't ask for better service and after having done extensive searching when I first moved to this area I believe their insurance premiums are some of the best. I am constantly contacted by current and prior employers insurers saying they have the best value.....but so far the best value is with Forbes.

Susan Doughten, customer since 2015

Thank you for providing prompt and pragmatic human interaction rather than a programmed answering machine.

Customer since 2018

You were responsive, quick detailed and efficient. Not to mention you were far cheaper than your competition.

Customer since 2018

I always feel very important as a customer whenever I call to ask a question or if I need to talk to Will or Nicole about my policies. I appreciate the quick response time when I need to get answers or more in depth information. Friendly, attentive agency!

Tara Brown, customer since 2017

William is great at his job!! Always so helpful even if I just call to get his advice on something. I highly recommend him!

Courtney Dukeman, customer since 2011

Forbes insurance are friendly, very helpful with any questions or concerns that you would have.

Sherry Brintzenhofe, customer since 2013

William Forbes answers questions and explains them very clearly, when the client calls you speak with a live person not an automated system.

Karen Panichi, customer since 2006

It was nice to talk with someone , who listens to my concerns. Was able to answer my questions.

Customer since 2018

Dear William, I know that you have always been available for me when I have a problem and been able to supply a solution. Thank you for your service. Ruth

Customer since 2009

Timely response to problems/ issues. Being able to reach a person to solve any issues. Reasonable pricing. Being on top of problems even when customers aren’t aware of the issues at the time. Great customer service.

Harry Wolfgang, customer since 2013

You were so nice and helpful plus you saved us a lot of money! I just recommended you to a friend. Thanks again!

Brenda Shirk, customer since 2018

I appreciate your quick and efficient responses to any of my inquiries.

Customer since 2017

Forbes Insurance Agency has been a true partner to me. I love the personalized service, right in our community! Not only was William able to help me save money on policies from another service provider, he also took the time to review all of them in detail. He found several areas where I was not properly insured on two rental properties. He took the time to answer all of my questions and correct those coverages. His industry knowledge, diligence, and friendly manner make him a pleasure to work with.

Deborah Harry, customer since 2015

As Board President of the Churchill Homeowner's Association in Summerfield, it is important to me to support our local businesses. Working with local companies that do a great job strengthens the personal and professional relationships within our community. Forbes Insurance is a company that I believe works incredibly hard to provide first-rate service to Elverson and the greater-Morgantown area. It is evident how important personal relationships are to William and his team - the choice to work with Forbes Insurance was a clear and easy one.

Mike Gage, customer since 2014

My wife and I are teachers and had been insured for many years through an insurer that provided associated discounts. Initially, we were not interested in shopping for insurance; however, Forbes Insurance Agency was able to find us impressive additional savings. It was a true surprise the premium they were able to offer for my family’s policy. In addition to savings, the coverages were exceptional. We continue to be happy with the products and services offered at Forbes Insurance, and are glad we made the switch.

Jason Creswell, customer since 2016

My husband and I recently purchased a new home and we were shopping for insurance. Forbes Insurance Agency was prompt and helpful in getting us a detailed quote. The quote we received was especially competitive in terms of pricing. William answered any questions we had, and gave his input as we selected a policy. In the end, we chose Forbes Insurance Agency for our home and auto policies because of the attention we received throughout the quote process and the savings on our annual premium.

Jennifer Pouchot, customer since 2016